I. Vision:
Makapagbigay ng lubos na kasiyahan sa aming mga taga tangkilik ng serbisyo ng tubig sa pamamagitan ng pagbibigay ng ligtas, malinis, masaganang tubig at isang pantaypantay at tapat na paglilingkod sa abot ng aming makakaya.
II. Mission:
Upang makapaghatid ng malinis at ligtas na tubig na dadaloy sa bawat tahanan ng Guimba sa pinakamababang halaga, abot kaya at tapat ng paglilingkod.
“We, the officials and employees of Guimba Water District are committed to serve with integrity, honesty and professionalism to deliver a potable, adequate and affordable supply of water.”
SERVICE SPECIFICATIONS
External Services
Any person, firm of office interested of having water supply service may avail the services. Provided they have fulfilled all the requirements asked. The service connection will not be installed unless approved by the inspection team and the General Manager and until all the charges paid. Cost of the materials was based on ½ ‘Ø water meter. Schedule of installation will be first come first serve.
A regular charge that is made to people for the use of their local water supply.
Cases:
1. If payment is being made on or before the due date, pay the amount stated in the water bill
2. If payment is being made after due date, pay the amount stated in the water bill + 10%
penalty
3. If the water services have been temporarily disconnected due to unpaid water bill, pay the
amount stated in the water bill plus reconnection fee of P300.00.
Can be requested by the new owner of the property, in case of acquisition or due to death of the account holder.
Reconnection refers to the reinstallation of pulled out meter after paying applicable fees.
An unintended hole or crack at GWD service line that needs to be repaired.
An act of transferring the tapping point of a particular water meter.
A privilege of every senior citizen for a 5% discount relative to the monthly dues on water utility bills, provided they are residing on the said household and that the registered account is under the name of the senior citizen.
Termination of the water connection of a household
Feedback and Complaints Mechanism
Accomplish our Concessionaires’ Feedback Survey Form available at the Public Assistance and Complaints Desk (PACD) and put it inside the suggestion box that can be found at the entrance door of Guimba Water District’s Office.
For inquiries and follow-ups, concessionaires may contact the following numbers: (044) 611-1207 / 0943-708-4204
Every day, the Customer Service Officer compile and record all the feedback forms from the suggestion box. After being evaluated, all forms are forwarded to the General Manager for appropriate actions. The action of the office is then relayed to the customer.
For inquiries and follow-ups, concessionaires may contact the following numbers: (044) 611-1207 / 0943-708-4204
Fill up the complaint form or Customer Satisfaction Survey Form found at the entrance door of Guimba Water District’s Office.
For inquiries and follow-ups, concessionaires may contact the following numbers: (044) 611-1207 / 0943-708-4204
Customer Service Officer compile and record all the complaints. After being evaluated, all complaints are forwarded to the General Manager and/or Division Managers for appropriate actions. The action of the office is then relayed to the customer thru text message of phone calls.
For inquiries and follow-ups, concessionaires may contact the following numbers: (044) 611-1207 / 0943-708-4204
- ARTA: complaints@arta.gov.ph, 1-ARTA (2782)
- PCC: 8888
- CCB: 09088816565 (SMS)